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ManagementCall Ratio Transfer
Soften the load of calls that your offices / departments receive with Call Ratio Transfer, this system distributes the number of calls your business receives evenly or by a pre-set percentage e.g. 70% of your calls could be diverted to your London office and the other 30% route to your Glasgow office. The behaviour of your Call Ratio System can be updated 24/7 from your online account.
Hosted IVR Systems
Reliable & efficient call management saves you, your staff and your customer time and is exactly what our Hosted IVR Systems can do for your business. Among other great benefits it ensures that your customer is reaches the correct department they are looking for by using their phones keypad.
Not only easy to use and caller friendly our IVR System easily lets the customer return to the main menu and can repeat available options after a pre-set amount of time which ensures that the caller does not become lost or frustrated. With real time web based Call Management that allows you to open / close lines, add voicemail boxes, re-divert calls, view call stats there and then or at pre-set times our IVR Services ensures that you're always in complete control over your calls. More>>>
Call Answering Services
Business has never been so competitive then it has been in the 21st Century making every call from current and potential customers even more valuable then they have ever been! This poses a dilemma as just missing 1 phone call could cost your business thousands of pounds worth of lost business, but for many businesses it's simply not cost effective to employ additional employees to answer the phone 24/7. But with our Call Answering Service this problem is solved!.
As dedicated professional operators will answer your calls in your business name, take messages and even take orders and credit card payments on your behalf! A cost effective solution that allows you market your business as a "Open 24/7 365" image. Having your own friendly ALLOCATED sectaries encourages familiarity, trust & the caller to ring you again! More On Call Answering >>>
Bespoke IVR & Call Management Design
With an extensive range of "Off the shelf" Call Management Solutions we do appreciate that some organisations require tailor made services, therefore we have a team of telephony designers who are more than happy to listen to your telephony requirements & offer clear, practical and cost effective solutions. With a growing portfolio of unique systems and satisfied customers (available on request) you can rest assured that our telecoms designers will only exceed your expectations and ONLY take full payment once you are satisfied your new telephony system. More>>>
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