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Call Recording Software
Call Recording is a perfect service to use for training, quality control, legal purposes and even peace of mind for your callers as any confusion can be cleared up simply by going back and listening to the call again. An affordable solution for any organisation our Call Recording Software helps make your business more efficient, customer focussed and avoid unnecessary legal action.
Call Recording Can Operate In 3 Ways...
Record All Calls - This setting enables you to record each and every call to comes into your business. An ideal setting which can be used as a "Verbal Contract" and proof of a call taking place. In addition it is a powerful weapon against fraudulent transactions and refunds.
Record Calls By % - With this setting you can choose (per percentage) how many calls you would like recorded, an ideal setting for staff training and quality control purposes.
Record On Demand - Manually recording calls is an ideal setting to use when you only need a copy of certain parts of a conversation e.g. once you've made a sale & you want the caller to confirm it or when a caller is giving specific information which is easier to record than write down.
Call Recording Software Benefits...
- Reliable & quality call recordings
- Calls can be burned onto CD
- Improves staff performance
- Avoids unnecessary legal action
All of your Call Recordings are stored safely in your web based account where only you and authorized persons can access them. Calls can either be listened to there and then, downloaded to your computer or burned onto CD.
The Call Recording Software routes the .WAV voice files to your own Small Business Phone System from where you can effectively manage the Software along with your inbound calls.
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